How can we help you?

How can I validate my identity to buy tickets? How can I create a MyStandard account and access the club's various services (Ticketing, App, Fanshop)? I can't connect to MyStandard, what can I do ? I would like to create an account for my child under the age of 16. I can't connect to my MyStandard account I want to link my ticketing account to that of my friends/family

I want to buy a ticket for myself and my friends/family What is RoboticketID and where can I find it? How can I buy tickets for my child(ren)? I want to buy a ticket for myself What are the opening hours of the physical ticket office? How much does a Standard Liege match ticket cost?

How to resell your seat and receive a voucher on our official platform? Can I get an invoice for the purchase of my subscription or tickets? I lost my season ticket card. What can I do? Which matches are included in my season ticket? How does the new-season transition work for 23-24 season ticket holders? How can I renew my season/half-season ticket?

Obtain a ticket as a referee for the Belgian federation Get a ticket as a scout How can I get a free ticket if I hold an A or B federation card?

Who is the contact point for fans with reduced mobility? What are the prices for people with reduced mobility and any accompanying persons? How can I buy tickets as a person with reduced mobility?

What are the Fanshop's opening times? Where is the Fanshop ? I am a season ticket holder. Do I have any advantages in the Fanshop? Is the Fanshop open on matchdays ? Do I have access to the Fanshop during the match? Is the Fanshop accessible for wheelchair users ?

My customer details (email/postal address) are not correct/missing. My order does not appear in my account I'd like to add an item to my order. How can I do this? I'd like to cancel my order. How can I do this? I'm a season ticket holder and I can't get 10% off my order with my membership number. What should I do? I have not received an order confirmation

How long does it take to receive my order? Does the online fanshop deliver abroad? What are the shipping costs for online orders? How can I track the dispatch and delivery of my online fanshop order? When will my order be dispatched?

I've received one or more items that don't match my order. What can I do? What is the fanshop's return address? One of my items is faulty. What can I do about it? One of my items is damaged. What can I do about it? What are the return times?

When is the new lifestyle collection coming out? When is the new sports collection coming out? Are there plans to restock the Lifestyle collection? I'd like some information about sportswear sizing. Are any of the sizes missing from the website available in shop? Are all the products on the site available in shop?

How to get to the Standard de Liège Stadium? What time does the stadium open on match day? What are the opening hours of the ticket offices on match day? What are the Fanshop opening times on match days? Where can I park my car on a match day? How to get to Maurice Dufrasne Stadium by public transport?

How can I eat and drink at the stadium?

How do I submit a claim for reimbursement? How do I know if I'm entitled to a refund? Will I still be able to use my current cashless card next season? What should I do with the remaining balance on my old cashless card? Can I recover the balance on my old cashless card if I haven't used it all? Will a cashless system still be in place for the 25-26 season?

I have lost my season ticket card on match day, what should I do?