How can we help you?

How can I connect to the club's online platforms? How can I create my Standard member account and get RoucheID? I would like to register my child who is under 12 years old I want to link my account to that of my friends/family How do I connect to my online ticketing account? I am unable to log in online; my ID card is "already linked to another account"

I want to buy a ticket for myself and my friends/family How can I buy tickets for my child(ren)? I want to buy a ticket for myself What are the opening hours of the physical ticket office? How much does a Standard Liege match ticket cost? Are play-off matches included in my season ticket?

Can I get an invoice for the purchase of my subscription or tickets? I lost my season ticket card. What can I do? Which matches are included in my season ticket? How does the new-season transition work for 23-24 season ticket holders? How can I renew my season/half-season ticket? How can I obtain a season ticket in D-E-F3 or E4?

Obtain a ticket as a referee for the Belgian federation Get a ticket as a scout How can I get a free ticket if I hold an A or B federation card?

What are the prices for people with reduced mobility and any accompanying persons? How can I buy tickets as a person with reduced mobility?

What are the Fanshop's opening times? Where is the Fanshop ? I am a season ticket holder. Do I have any advantages in the Fanshop? Is the Fanshop open on matchdays ? Do I have access to the Fanshop during the match? Is the Fanshop accessible for wheelchair users ?

My customer details (email/postal address) are not correct/missing. My order does not appear in my account I'd like to add an item to my order. How can I do this? I'd like to cancel my order. How can I do this? I'm a season ticket holder and I can't get 10% off my order with my membership number. What should I do? I have not received an order confirmation

How long does it take to receive my order? Does the online fanshop deliver abroad? What are the shipping costs for online orders? How can I track the dispatch and delivery of my online fanshop order? When will my order be dispatched?

I've received one or more items that don't match my order. What can I do? What is the fanshop's return address? One of my items is faulty. What can I do about it? One of my items is damaged. What can I do about it? What are the return times?

When is the new lifestyle collection coming out? When is the new sports collection coming out? Are there plans to restock the Lifestyle collection? I'd like some information about sportswear sizing. Are any of the sizes missing from the website available in shop? Are all the products on the site available in shop?

I've found someone else's card. Where should I give it? Can I block my lost/broken card? I've broken my card. How can I get my money back?

I topped up my card with cash at a cashless terminal. But nothing has arrived on my card. What should I do? My card is not recognized at the cashless terminal. Why is this? My card can't be recharged via the app/site, but I can recharge it at a cashless terminal. What's the problem?

I'd like to transfer money to a card that isn't in my name. Is this possible? Why hasn't my old season ticket balance been transferred automatically? Can I obtain a history of transactions made with my card? I have a grey cashless card. Can I request a money transfer from the grey card to another? I have a new card. How do I transfer the money from my old card to my new one?

I made a mistake. I've loaded the wrong card. How can I fix this? I've been charged 2x to my bank account, but only one of the two amounts appears on my cashless card. What can I do to resolve the situation?

What items are prohibited in the stadium? Where can I park my car on a match day? How to get to Maurice Dufrasne Stadium by public transport? Where can I find the stadium rules and regulations ?

What time does the stadium open on match day? What are the opening hours of the ticket offices on match day? What are the Fanshop opening times on match days?

Can I recharge my cashless card at the stadium on match day? How can I eat and drink at the stadium?

I have lost my season ticket card on match day, what should I do?

I'd like some information about visiting the stadium.