As announced in early March, the current cashless system for payments inside the stadium will be permanently discontinued after the last match of the season against Dender on Saturday, May 17, 2025.
This change is part of our desire to improve the stadium experience and adapt to new consumption habits.
Refund of your remaining balance:
From May 19 to May 31, 2025
From Monday, May 19 until May 31 inclusive, you will be able to request a refund of the remaining balance on your card. Please follow the steps below to check your refund eligibility and, if applicable, submit your request:
STEP 1 — Check your eligibility for a refund
Step 1.1 – Card type
According to our terms and conditions, only ‘personalized’ cards are eligible for a refund.
- Personalized cards: Season ticket, Red Card, Gold Card, Company Card, Club Card
- Non-personalized cards: grey consumption card
Step 1.2 – Minimum refundable amount
As stated in the policy, a €5 administrative fee will be charged for processing the refund. Therefore, you may only request a refund if your remaining balance exceeds this amount.
If you meet the above conditions, proceed to Step 2.
STEP 2 — Fill out the online form
To submit your request using the form below, please prepare the following:
- Your member number (RoucheID, formerly CUS number), or the company name printed on the front of the card
- A copy of your ID (front and back)
- The IBAN account number for the refund and the BIC code of your bank
- Your card or subscription number (starting with 04 or 06)
Link to the form: https://help.standard.be/hc/fr/requests/new
Refunds will be processed during the month of June 2025.
Any requests submitted outside of this form will not be considered.
For further questions, please visit our Help Center.
Thank you for your understanding and loyalty.